Warranty

Lifetime Limited Warranty for Fireclay Sinks:

Velanso stands behind the quality of its fireclay sinks with a Lifetime Limited Warranty, providing assurance to our valued customers. We guarantee that our sinks are free from proven manufacturing defects in material and workmanship. In the unlikely event of a defect arising during normal use, Velanso will, at its discretion, repair or replace the product at no cost to the original purchaser, excluding labor and freight charges.

This warranty is specifically for the original purchaser used in personal household and is non-transferable. It extends for the lifetime of the product, demonstrating our commitment to lasting quality and customer satisfaction. For commercial use, a one-year warranty is provided.

Velanso assumes no liability for any damages, including but not limited to installation fees, labor fees, or incidental costs that may arise. Our warranty covers defects in craftsmanship such as stains, crazing, cracking, and others, ensuring that your sink maintains its beauty and functionality over time.

To avail of warranty services, proof of purchase (receipt), identification, visual inspection of the product, and a detailed description of the issue are required. 

Exclusions and Restrictions:

• Misuse, discounted items, display products, normal wear and tear, open-box items, or products purchased from unauthorized dealers or clearance outlets are not covered.
• Installation outdoors voids the warranty.
• Products received as gifts are not covered.
• Negligence, misuse, abuse, improper installation, carelessness, accidents, exposure to corrosive materials, misapplication, or lack of proper maintenance are not covered.
• Velanso strongly recommends professional installation by experienced professionals to ensure optimal performance and longevity.
• While shipping costs are covered for the first year, international shipping costs are not covered.

By choosing Velanso, you invest in quality craftsmanship backed by a comprehensive warranty, providing peace of mind for years to come. We strive to exceed your expectations and remain dedicated to your satisfaction.