Warranty
VELANSO Lifetime Limited Warranty
At Velanso, we are dedicated to providing high-quality fireclay sinks designed to stand the test of time. To demonstrate our confidence in the craftsmanship of our products, we offer a Lifetime Limited Warranty for residential use, ensuring peace of mind for our valued customers.
Warranty Coverage
This warranty guarantees that Velanso fireclay sinks are free from defects in materials and workmanship under normal residential use. If a manufacturing defect is discovered, Velanso will, at its discretion, repair, replace, or provide a comparable product if the original item is no longer available.
This warranty applies exclusively to the original purchaser for use in a personal residence and is non-transferable. For sinks installed in commercial settings, a one-year warranty is provided.
Shipping Costs for Warranty Claims
The customer is responsible for all shipping costs associated with warranty claims, may include sending the defective product to Velanso and shipping the replacement product back to the customer.
What Is Not Covered
Our warranty does not cover damage resulting from misuse, neglect, improper installation, accidents, or exposure to harsh or corrosive substances. Normal wear and tear, including surface marks, gloss reduction, and minor scratches, are considered natural aging and are not covered under this warranty. Additionally, products purchased as displays, promotional items, or from unauthorized retailers are excluded. Labor costs and installation fees are not covered.
To ensure optimal performance, we recommend professional installation by a qualified technician.
How to File a Claim
To make a warranty claim, please contact Velanso Customer Service at customerservice@velanso.com. You will need to provide the following:
- Proof of purchase (e.g., receipt or invoice).
- A detailed description of the issue.
- Clear photographs or videos showing the defect.
Note: In lieu of a physical return, our team may require photographic proof that the defective unit has been disposed of or rendered unusable before a replacement is shipped.
Our team will guide you through the process and work with you to resolve the issue efficiently.
Limitations of Liability
Velanso’s responsibility under this warranty is limited to repair, replacement, or comparable value adjustment of the defective product. Labor costs, installation fees, and incidental expenses are not covered. In no case will Velanso’s liability exceed the original purchase price of the product.
Legal Rights
This warranty complies with consumer protection laws in Canada and the United States. It provides specific legal rights that may vary based on your state or province.
We are proud of the durability and timeless design of Velanso fireclay sinks. Your satisfaction is our top priority, and this warranty reflects our commitment to excellence and customer care.